Palm Beach Tenerife Hotel

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Frequently Asked Questions

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Book your room today without having to pay directly. You will proceed for the payment of your accommodation when you arrive and your room is guaranteed for you upon your arrival.
FREE Cancellation
Because sometimes things just happen, cancel your reservation without punishing your pocket. At Palm Beach we have a free cancellation policy up to 48hrs prior to arrival.
This special discounted rate is non-refundable. Please note that the total amount of the reservation will be debited if you choose to change or cancel this booking, you will not be refunded any of the payment. This offer is not accumulated with other discounts.
Deposit information
100 euros will be retained on your credit card.
What are the hours to Check in and Check out?
Check in time is at 4:00pm and check out at 12:00pm. A luggage room is provided if you arrive before 4:00pm, and you will have full access to use the hotel facilities during this period. Early Check-in & late check-out is available in our hotel. You can request it at the reception. We will charge you € 30 for an early check-in (9:00 am) and € 30 for a late check-out latest time 6:00pm. Those extra services are always subject to availability. Minimum check-in age is 18.
The reception is opened 24h/7days
Is there aircon in the room?
All our rooms are equipped with centralized air-conditioning.
Is there a Car park?
Palm Beach is offering a car park in front of the hotel from € 17 for a day, €35 for 3 days and €60 for a week. Please note that the car park does not belong to Palm Beach.
Does the hotel provide free Wifi?
At Palm Beach you can stay connected your entire journey. We provide Free Wi-Fi to our customers!
Does the hotel provide free Towels?
Our resort provides free towels in your room and for the swimming pool is subjected to availability at the reception of activities desk. (Pool towels must be returned on the day before close of pool).
What hours is the swimming pool open?
Our swimming-pool is open from 8:30am to 8:00pm in summer, and from 8:30am to 18:00h in winter.
Pool temperature
The pool has an average temperature of 25ºC all year.
What hours is the fitness center open?
The Fitness center is open from 8:30am to 8:00pm.
We provide our guests free irons and ironing boards in our laundry rooms. € 5 will be required for the use of the washing machine and €4 for the dryer. Laundry rooms are situated on the 6th, 7th, 9th and 11th floor.
At what time are the meals served?
At Palm Beach the Buffet Breakfast starts at 7:30am until 10:30am for a surcharge.
The Buffet Dinner will be served from 7:00pm to 10:00pm in summer, and at 6:30pm until 9:30pm in winter .
Snack Bar - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. You can order drinks at the bar and enjoy alfresco dining. Also, a children's menu is available.
International Cuisine with Buffet Service.
Do you have transfers to the Airport?
We team with Canary Shuttle that organizes all types of transfers you might need during your stay in Tenerife.
Click here to organize your transfer from the airport to the resort.

You can also consider the taxis option. They can be found right outside the airport terminal or booked for you at reception when returning.
South Airport – Palm Beach 20 mins – € 30 .
North Airport – Palm Beach 1 hour € 80.
0034 922 397 475 (Taxis Granadilla)

In Tenerife the Company Titsa, organizes all the buses around the island. Below you can find the different buses going from to airport to the resort and vice versa

343 Bus: From North airport to the South Airport and also Magma.

111 Bus: From the South Airport to Los Cristianos and Magma.

For more information:
0034 922 531 300 (Titsa)
Room petitions:
All our apartments are subject to availability. We always try to do our best to please every client's request. From High floor, sea view to specific room number, we will try to accommodate you in the room of your choice.
Kids Club:
Palm Beach offers a Kids Club for children from 4 years old to 10 years old.
The kids club opens from 11:00am to 1:00pm. It reopens at 3:00pm until 5:00pm.
Any kids below 4 years of ages must be accompanied by an adult.
All night long, from 11:00pm to 8:30am a security guard is here for your safety.
We are proud to team with the top companies in Tenerife to provide you the best quality excursions around the island. You can book though our website or go directly to the reception and prepare your activities.
Languages spoken at reception:
As we have clients from everywhere in the world, our main desire is to make your stay easy. To facilitate the communication at the reception we have employees speaking:
English, French, Italian, Spanish, Swedish, Polish, Portuguese, German, Russian and Finnish.
Property amenities
Palm Beach offers an outdoor pool and a children's pool. As a guest, you will be able to use a sauna and a fitness center. Dining is available at the restaurant and you can grab coffee at one of the 2 coffees areas. The Resort also has a snack bar/deli. Guests can unwind with a drink at one of the Palm Beach' bars, which include 2 bars lounges and a poolside bar.
Notice that a computer station is located on site and wireless Internet access is complimentary.
Picnic area, Coffee/tea in common areas, Elevator/lift, Number of bars/lounges - 2, Fitness facilities, Children's club, 24-hour front desk, Poolside bar, Grocery/convenience store, Tours/ticket assistance, Restaurant, Dry cleaning/laundry service, Free WiFi, Pool sun loungers, Sauna, Outdoor pool, Kids club (free), Coffee Shops (2), Computer station, Children's pool, Terrace, Luggage storage, Hair salon, Breakfast Buffet, Concierge services, Gift shops, Snack bar/deli, Shopping on site, Laundry facilities, Garden, Multilingual staff.
Children and extra beds
Children are more than welcomed in our resort.
We don't provide rollaway/extra beds.
Baby policy
Are considered as Infant, baby from 0 to 1.99 years old at check-in.
Pets policy
Pets are not allowed in our property.
The hotel is located in la Costa Adeje, in the south of Tenerife. Palm Beach is situated next to the Sea Front: 0.1 mi (0.1 km) from Troya Beach, and 2.1 mi (3.4 km) from Los Cristianos Beach. Torviscas Beach and Veronicas Strip are also within 10 minutes. In this area you will find plenty of restaurants and bars.
Customer information
The client will be informed about the option of renting towels for the pool at a cost of € 5 per towel per week (same price for lower stays). The price includes 1 change per towel.
To access this service, the client will have to authorize the use of the general guarantee of a credit card or cash that is requested at check-in (€ 100). The loss of the towel is a charge of € 15 per towel. The money paid for the rent and change of towels is not refundable.
€ 0.50 will be charged for each extra towel change for the environmental fee for the washing.

Palm Beach Tenerife is on the edge of Playa Troya, a spectacular sandy bay at the heart of the bustling resort town of Playa de las Americas, in the south of Tenerife.

Nearby you'll find a variety of restaurants, activities and things to do – including Siam Park, voted the World's Best Water Park on TripAdvisor.

There are so many places to explore on the island and Palm Beach Tenerife is in a great location, giving you easy access to the very best excursions and attractions.